Each piece is 100% handmade by skilled Nepali artisans with over 15 years of experience. Our glass pipes combine traditional craftsmanship with modern design, ensuring every piece is unique. We use high-quality borosilicate glass and pay meticulous attention to detail, functionality, and artistic expression.

All our products are handcrafted in our factory in Nepal. Founded by Shyam Shedhain, our facility provides fair employment and skill development opportunities to local artisans, supporting the community while maintaining international quality standards.

Yes! We ship to the United States and other international markets. Each piece is carefully packaged to ensure safe delivery. Shipping times and costs vary by location. Please contact us for specific shipping details to your region.

We use premium borosilicate glass, known for its durability, heat resistance, and clarity. This high-quality material ensures our products are long-lasting and safe to use. We also incorporate various colors and artistic techniques to create stunning visual effects.

Clean your glass pipe regularly using isopropyl alcohol and coarse salt. Rinse thoroughly with warm water. Avoid extreme temperature changes and handle with care. Store in a safe place when not in use. Proper maintenance will keep your piece looking beautiful for years.

Yes! We welcome custom design requests. Our experienced artisans can work with you to create a unique piece that matches your vision. Please contact us with your ideas, and we’ll discuss possibilities, pricing, and timeline for your custom order.

We stand behind the quality of our work. If you receive a damaged item, please contact us within 48 hours of delivery with photos. We’ll work with you to resolve the issue. Due to the handmade nature of our products, slight variations are normal and add to each piece’s uniqueness.

Standard items typically ship within 3-5 business days. Custom orders may take 2-4 weeks depending on complexity. We’ll provide you with an estimated timeline when you place your order. Each piece is made to order, ensuring freshness and quality.

Absolutely. We’re committed to ethical production, fair wages, and safe working conditions. Our factory provides sustainable livelihoods for Nepali artisans and their families. When you purchase from us, you’re supporting responsible craftsmanship and community empowerment.

We’re here to help! You can reach us through our contact form, email, or social media channels. We typically respond within 24 hours. Whether you have questions about products, orders, or custom designs, we’d love to hear from you.